Maurice Toroitich the Managing Director of Kenya commercial bank (KCB) Rwanda has said that the bank plans on increasing its client based services by having mobile money services included in their package soon.
Toroitich made the remarks over this weekend while opening a new KCB Branch at the MTN Rwanda center, where the bank has been operating in a small space for years.
“We attached great value to the needs of our clients and one of them was to expand the space at this branch. We are also yet to bring a new package of mobile money transactions, a plan that will be soon finalized” Toroitich said.
The new branch, located at MTN Center Nyarutarama, has four retail counters, spacious seating for customers, as well as designated customer care sections to cater to both corporate and retail clients.
As a sign of showing the bank’s commitment to service, KCB officials led by Toroitich also planted a pine tree near the bank entrance, to which Toroitich said that it will act as a reminder that the bank is in Rwanda to stay and nourish financial lives.
While most banks in Rwanda have cut down on their expansion budgets and concentrating on consolidating services, KCB officials say that the growth over the past five years has been focused on meeting the demands of their clients.
Specioza Ayinkamiye, the KCB board member said that the bank is now fully positioned to provide regional services and the use of information technology has made it easy for clients to do business across branches in Rwanda, Kenya, Tanzania, Zambia and South Sudan.
Most of the corporate clients said that the banking services at KCB make it easy to do business and especially moving towards a cashless business environment, but asked that the bank increases numbers of tellers especially on weekends.