Energy Utility Corporation Limited- EUCL customers who pay after use (electricity postpaid) will now be able to pay through internet, thanks to the new partnership with GT Bank Rwanda.
The new partnership will see the electricity body customers paying their bills through the bank’s guaranty Automated Payment service (GAPS), an internet banking platform.
“This process will enable customers to transact at the comfort of their home or office,” said Odette Mbabazi, Managing Director of EUCL at the launch of the partnership on Friday in Kigali.
“The service will minimize errors on customer accounts, reduction of costs in terms of transport and time to customers, real time payment notification to customers by SMS,” she added
She adds, “The Payment is completed in a matter of minutes since we (EUCL) immediately receives the payment notification report as well as the customer by SMS.
The services that comes at the heels of the company’s efforts to digitize its services which will see most of its post paid customers able to clear their bills on time and with no haste, unlike the previous methods.
“We are striving to ensure that our customers access services with improved technology, reduction of customer complaints,” Jean Baptiste Mugiraneza Chief Executive Officer, of Rwanda Energy group –a parent company for EUCL noted.
Olabayo Veracruz, managing director GT Bank said that the service will enable both EUCL and its customers to get instant feedback on the payments which minimizes the errors that were done in reconciling accounts.
“The service provides ease and shortens the process of payment, real time update of customers’ accounts in EUCL system,” he said
Customers will be required to register to use the platform where person’s Identification numbers-PIN will be provided that changes instantly for security purposes.