Conventional center to triple tourism and hospitality revenues

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The yet to be completed conventional center

The yet to be completed conventional center

Rwanda is targeting to triple its income from the tourism sector, through hosting more regional and international conferences.

 The Kigali conventional center is expected to improve on conference tourism. 

Currently conference tourism accounts for 30 percent ($49M) of total revenues collected from the tourism sector annually.

 Rwanda has through its development arm, Rwanda Development Board initiated a program, known as MICE (Meeting, Incentives, Conferences and Exhibitions) to promote the service industry and improve its customer care services to attract more visitors.

 Today, the hospitality industry is seen as a hotcake in Rwanda with the emerging modern infrastructure including, Hotels, Conference facilities, excellent roads and Air transport.

 MICE tourism is a key tourism segment focusing on investing in infrastructure such as the convention center, upgrading current Kigali International Airport and developing the Bugesera International airport fundamental to MICE growth.

 Frank Murangwa the MICE Division Manager at the Rwanda Development (RDB) says Rwanda will benefit from the Kigali Conventional Centre in 2015 when the multi-million project opens in Kigali.

 Even with such initiatives and ambitions, the issue of customer care has been a topic of debate for most Rwandans today. Many believe that the level of service delivery is still very lower in standards, compared to other countries in the region, an issue that has cost the country.

 Despite efforts of the government calling on the private sector to improve its services, the problem of poor customer care in Rwanda is believed to be costing the country over US$ 40 million annually, according to survey by World Economic Forum on the regional travel and tourism competitiveness.

Kigali conventional center, located at the Kacyiru roundabout. The Center is being constructed by Beijing Construction Engineering Group (BCEG) and the works are supervised on behalf of Government of Rwanda by Ultimate concepts – a company responsible for multi-million dollar projects in Kigali. The project was designed by Spatial Solutions International GmbH (SSI).

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About the author

Olive Ndaka is the Junior Editor for RwandaEye. An investor and young entrepreneur, she is a quick learner and has contributed many articles for RwandaEye in Kinyarwanda.

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2 Comments

  1. Nshimiyimana Benjamin says:

    Very good ! Am same and agree with this analysis ! The idea for tourism Meeting and conférence is huge to add income of devise ! Very important to allow this in giving smart tools in investing in structures then ! Yes , in Rwanda , COUSTOUM CARE still lower , very lower regardenes the ambation and the goal was fixeded in this domain ! I mean actors workers and high agents need more formation in COUSTOUM care and go out side in foreign countries to learn . We can not mess with whether want go forward !

  2. Nshimiyimana Benjamin says:

    Mister President , I have got a formula to solve the problem of WATER FOR KIGALI URGENTLY and all Rwanda at long time ; I would like show to you my PLAN.. Thank you very much Excellency .

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