BK Reaffirms its Promise of Quality Services

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By Daniel Sabiiti

The Chief Executive Officer of Bank of Kigali is promising exciting times for the bank for the rest of the year and the years ahead, saying the bank is focusing on innovations as well as new products that will cater for specific needs of its clientele.

With competition heating up in every market, banks are forced to promise the moon, Bank of Kigali has set a new strategy of improving service delivery in its 78 branches, for the coming years as the bank marked its 50 anniversary this January 24, 2017.

The bank’s chief executive Diane Karusisi said that they intend to offer high speed in terms of delivery so as to ensure that customers experience swift and seamless services.

In a media briefing, Dr. Karusisi thanked stakeholders that have been part of the bank’s growth journey story in the last fifty years, as she described them as ‘the bedrock of our success’.

“And we want our customers to hold us accountable to the promise we have made, a promise of the highest quality in every financial service we offer and of continued creativity to beat prevailing standards, even our own for better.”

The bank donated 500 solar panels, which we project to benefit at least 2,500 members of needy households as part of the kick off of its Bank of golden anniversary activities.

Marc Holtzman (L) and Dr Diane Karusisi unveil the new Bank of Kigali logo to mark their 50th anniversary.

Vincent Munyeshyaka, the state minister for social economic development in the Ministry of Local Government received the solar panels on behalf of government and hailed BK for its consistent citizen’s support.

“The panels will benefit communities which currently don’t have electricity as a way of supporting government efforts to promote rural electrification in our country,” Dr. Karusisi said.

The anniversary will also see a number of charity interventions in areas of environmental conservation, education, health, and poverty alleviation, in line with its Corporate Social Responsibility (CSR) strategy

Bank of Kigali got its current banking license in December 1966, and started operations in February 1967 making it the country’s second oldest financial institution after the former Banque Commerciale du Rwanda (BCR). It is Rwanda’s largest lender.





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